This was a sketch in a sketch show on British terrestrial TV some time around 1997-2007. I think the show was a less successful contemporary of shows like Big Train and Smack The Pony. I don't remember anything else about the show at all, only this one sketch which I remember quite clearly (plus the vague feeling that the rest of the show wasn't very good).
The sketch went something like this. All the details are approximate but I'm pretty sure about the details "Edinburgh" and "Apex" (a since-discontinued type of train ticket I could never understand)
- A ticket seller stands behind a desk in a busy railway station, with a short queue. I think he was mostly just off screen, spoke with a generic English accent, and the station setting looked like it was probably one of the main London stations
- The next customer steps up, who I think was a white woman aged 30ish with long dark hair, southern English accent I think
- "Ticket to Edinburgh, please"
- The seller presses some buttons. "That'll be £115" (some high price for a train ticket)
- She grumbles about the price and looks for her credit card which is somewhere at the bottom of her bag. It takes a long time to find, so she lets the man behind her in the queue go ahead (40ish, white, business clothes, greying hair?)
- "Supersaver double Apex off peak advance ticket to Edinburgh, please"
- The seller presses some buttons. "That'll be £20"
- She looks up from her bag, stunned. The man buys the ticket with a single banknote and leaves. She asks for the same type of ticket the man just bought.
- The ticket seller insists she has to ask for it by name.
- "Erm, super double Apex saver off peak advance ticket to Edinburgh, please?"
- The seller presses some buttons. "That'll be £195"
- She tries again but each time she gets it wrong, the price increases further. Exasperated, she asks for the £115 ticket she was initially going to buy.
- The ticket seller insists she has to ask for it by name.
- "Just a ticket to Edinburgh! A standard ticket to Edinburgh!"
- "There's no such thing as a 'standard ticket', madam. Do you mean an open ticket?"
- "Yes, whatever!"
- The seller presses some buttons. "That'll be £430"
I think there might have been a follow-up sketch later in the episode, where she comes back to the counter 'Guy Incognito' style, pretending to be a different customer, wearing a plastic "fake beard and glasses" set and putting on a fake Scottish accent, but I might be imagining that.